Privacy Policy

Who We Are

We are Crystal Aura, a small company selling handcrafted jewelry made of natural stones.

Data Controller:
Crystal Aura
Address: Caenstraat 458, 7002GR Doetinchem, Netherlands
Email: [email protected]
Phone: +31-6-25592861

Legal Basis for Data Processing

We process personal data based on:

  • Consent: For activities such as subscribing to newsletters or accepting cookies.
  • Contractual necessity: To fulfill orders or provide requested services.
  • Legal obligations: To comply with tax reporting and other legal requirements.
  • Legitimate interests: To improve our services, prevent fraud, and ensure website security.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture will be visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from these images.

Cookies

What Are Cookies?
Cookies are small text files stored on your device to improve your browsing experience. They help websites function properly, remember your preferences, and provide valuable analytics data.

Types of Cookies We Use
We use the following types of cookies on our website:

  1. Strictly Necessary Cookies:
    These cookies are essential for the operation of our website. They allow you to navigate the site and use its features, such as accessing secure areas.
    • Examples: Session cookies for keeping you logged in, maintaining your shopping cart, etc.
  2. Performance and Analytics Cookies:
    These cookies help us understand how visitors interact with our website by collecting information like the pages visited and traffic sources.
    • Example: Google Analytics (data collected is anonymized where possible).
  3. Functionality Cookies:
    These cookies allow our website to remember your preferences and settings to enhance your experience.
    • Example: Remembering your login details or language preferences.

How We Use Cookies
We use cookies to:

  • Ensure our website functions correctly.
  • Analyze website traffic to improve performance and usability.
  • Enhance your user experience by remembering preferences.

Managing Cookies
You can manage or disable cookies in your browser settings. Here’s how:

Please note that disabling cookies may affect the functionality of certain features on our website.

Third-Party Cookies
Some cookies on our website are set by third-party services. These cookies may track your activity on other websites as well. We use the following third-party cookies:

  • Google Analytics: Tracks website performance and visitor behavior.
  • Embedded Content: Videos or other embedded content from platforms like YouTube may place cookies to track your interactions.

Who We Share Your Data With

We may share your data with the following third-party services:

  • Payment Processors: Your payment information is securely processed by Mollie.
  • Spam Protection: Visitor comments are checked via Akismet.
  • Analytics: Website traffic is analyzed via Google Analytics.

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

We retain personal data for the following periods:

  • Comments and metadata: Indefinitely, unless a deletion request is made.
  • Customer orders and payment data: 7 years to comply with tax obligations.
  • Inactive accounts: Deleted after one year of inactivity.
  • Cookies: Based on the type of cookie (see the Cookies section above for details).

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To request an export or deletion of your data, please email us at [email protected] with your username and request details.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Some data may also be transferred outside the EU, where appropriate safeguards, such as EU Standard Contractual Clauses, are in place to protect your information.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.