Terms and Conditions

1. General Information

Welcome to Crystal Aura. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to be bound by these terms.

  • Business Name: Crystal Aura
  • Address: Caenstraat 458, 7002GR Doetinchem, Netherlands
  • Email: [email protected]
  • Chamber of Commerce Number: 86422227
  • VAT Number: NL004245569B95

2. Ordering and Payment

  • By clicking the “Confirm Purchase and Pay” button at checkout, you agree to place an order with a payment obligation. This means you are entering into a legally binding agreement to purchase the selected items.
  • Orders are only processed and shipped once the payment has been received in full.
  • If payment is not received within 7 days, the order will be automatically canceled.

3. Right of Withdrawal (EU Customers)

Customers in the European Union have the right to withdraw from their purchase within 14 days without providing a reason. This right does not apply to:

  • Customized or personalized products.
  • Hygiene-sensitive products if the seal is broken.

To exercise the right of withdrawal:

  • Notify us within 14 days via email at [email protected].
  • Return the item in its original condition and packaging within 14 days after notifying us.
  • You are responsible for the return shipping costs unless the product is defective or incorrectly delivered.

Upon receiving the returned item, we will refund the purchase amount, including standard shipping costs for the original delivery, within 14 days.

4. Refund and Returns Policy

Our full refund and returns policy can be found here. Key points include:

  • Refunds will only be issued for items returned in unused, original condition.
  • Refunds for sale items are based on the discounted price.
  • Return shipping costs are non-refundable unless the return is due to a defect or our error.

5. Pricing and Taxes

  • All prices displayed on our website include VAT unless otherwise stated.
  • The total price, including applicable VAT and shipping costs, will be displayed at checkout before payment is confirmed.

6. Shipping Policy

  • We aim to process and ship orders within 3 business days after payment has been received.
  • Shipping times may vary depending on your location.
  • Customers are responsible for providing accurate shipping information. We are not liable for delays or lost packages due to incorrect addresses.

7. Liability

  • Crystal Aura is not liable for damages caused by improper use of our products.
  • We are not responsible for delays caused by shipping providers or circumstances beyond our control.

8. Intellectual Property

All content on this website, including images, text, and logos, is the property of Crystal Aura and may not be used without prior written consent.

9. Governing Law

These terms and conditions are governed by the laws of the Netherlands. Any disputes will be resolved under Dutch jurisdiction.

10. Contact Information

For questions about these terms and conditions, please contact us at:
Email: [email protected]
Address: Caenstraat 458, 7002GR Doetinchem, Netherlands